Being likeable might mean the difference between a lot of business and none. Read below to find out what makes a person likeable, and find out what the 7 components of likeability are...
(excerpted from Broker Agent News)
What makes you likable?
We find a plethora of opinions as to the specific elements that contribute to likeability. Tim Sanders in his book, The Likeability Factor notes these 4:
1. Friendliness: your ability to communicate liking and openness to others
2. Relevance: your capacity to connect with others' interests, wants, and needs
3. Empathy: your ability to recognize, acknowledge, and experience other people's feelings
4. Realness: the integrity that stands behind your likeability and guarantees its authenticity
7 Components of Likeability
Through research and experience, these seven elements are integral for "likability":
1. Positive mental attitude
Likeable people exude a positive mental attitude. That does not mean they are silly or giddy. They don't ignore hardships or failures, but consciously reframe those difficulties and negative emotions to healthier positive ones. Positive means that you can find a better direction out of a problem, rather than wallowing in the problem or negative emotion.
2. Non-judgmental
The truly likable are non-judgmental. They recognize that everyone is trying to get by the best they know how, and they treat everyone with respect and understanding.
3. Open
Passing critical judgment is a sign of inflexibility, a highly unlikable trait. The opposite of that is what we call "openness." The truly likeable are open to new people, other ideas, and different ways of doing things. They demonstrate openness in their behavior, the tone of their voice and in their language.
4. Secure
Likeable people are, "comfortable in their own skin." They don't feel the need to talk over, correct, constantly make jokes or laugh nervously. They don't brag, talk incessantly or hide behind details or humor.
5. Vulnerable
One of the most likeable characteristics is vulnerability. People who can say, "I don't know," who are able to admit mistakes or show a sensitivity, are seen as more likeable.
6. Able to get outside the Self
Those whose primary focus is on themselves rate low on the likeability scale. Conversely, those who are secure in themselves and able to turn their focus outward rate much higher. It's part empathy - our ability to recognize, acknowledge and experience other people's feelings, which is a key attribute of likeability. This is more than the ability to be empathetic. It is the exercise of this ability. It is about becoming relevant. We become relevant in the lives of others when we learn about their interests, wants and needs.
7. Like me
We like people who like us. We also like people who are like us. As humans we are constantly seeking points of similarity. We look for and are attracted to people who are like us in terms of values, interests and experiences. Studies suggest we are also attracted to people who physically look like us.
More Exposure: Familiarity Breeds Likeability
Recent studies have shown that more exposure is sufficient to increase the likeability of a person (or an object). In short, we are more attracted to and tend to like people who are familiar to us. So, in a selling situation, if the prospect likes you a little when you meet the first time, he may like you even more the second time and so on. With that in mind, your objective is to continue to increase the numbers of exposure to your prospects.
